FAQs

Are your products food grade?

All of H&O Plastics’ products are made from food grade material, including our clear plastic food pots.


Are your products heavy duty?

All products that are manufactured by H&O Plastics are made with higher than normal levels of plastic. However, we only advertise certain products as being heavy duty. You will find these under the Heavy Duty section of the website.


How will I pay for my order?

On the website, you can pay by PayPal or with your card. If you contact a member of the team we can also accept BACS payment or cheque. Unless you have a 30-day credit account, we cannot dispatch any goods until payment has cleared.


How much is delivery?

Delivery charges are calculated based on the weight and size of your order. Per item delivery cost comes down as the quantity of your order increases. You can see your final cost for delivery before confirming your order by adding items to your basket and checking the cart.


How long does delivery take?

If you order before Midday, delivery will usually be complete within three working days. Deliveries to Europe and certain regions in the UK may take slightly longer but we will aim to communicate this to you.


Where do you deliver?

We deliver in the UK and Europe. The only exception is on large orders outside the UK. You may need to organise your own courier to collect these items. We do not deliver outside Europe.


Do I have to pay VAT?

VAT is included in all the prices on the retail website. If your order is delivered to a UK address you must pay VAT.


Is there a minimum order quantity?

No, you can order one container.


Can I collect my order and avoid delivery charges?

Yes. There is an option to do this in the checkout. Collection can only be on business days. The best time to collect is in the morning between 9 and 12 or in the afternoon between 2 and 4.30. Please contact us before collecting an order to avoid disappointment.


Where do I collect my order?

Collect orders from our production base:

H & O Plastics Ltd
Britannia House,
Dock Road,
Merseyside
England
CH41 1DF